Last updated: July 25, 2024
1. Introduction
This privacy notice (“Best Septic,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website or any webpage that links to this privacy notice
- Engage with us in other ways, including sales, marketing, or events
If you have any questions or concerns about this policy, please contact us using the details provided in the Contact Us section below.
2. Summary of Key Points
- What personal information do we collect? We collect personal information that you provide directly to us or that we gather automatically when you interact with our Services.
- Do we process sensitive personal information? No, we do not process sensitive personal information.
- Do we share your data for marketing? No, Best Septic does not sell, share, or distribute your personal information or opt-in data for marketing purposes.
- How do we process your information? We use your data to provide and improve our Services, communicate with you, ensure security, and comply with legal requirements.
- How do we keep your data safe? We have implemented security measures, but no online transmission is 100% secure.
- What are your rights? You have the right to access, correct, or delete your data, as well as to opt out of certain communications.
For more details, please refer to the full policy below.
3. What Information Do We Collect?
We collect personal information in the following ways:
A. Information You Provide to Us
We collect personal information you voluntarily provide when using our Services, including:
- Contact Information: Name, phone number, email address, mailing address
- Account Details: Username, password, authentication data
- Payment Information: Billing address, debit/credit card details (used for service payments)
- Communication Preferences: Opt-in preferences for emails or text messages
B. Text Messaging & Customer Communication
By opting into our messaging services, you agree to receive text messages from Best Septic, including:
- Appointment reminders
- Service notifications
- Informational updates
Message Frequency: May vary based on your interaction with our Services.
Message & Data Rates: Standard carrier charges may apply.
Opt-Out: You can unsubscribe from text messages at any time by replying “STOP” to any message.
For assistance, contact us at:
📧 Email: [email protected]
📞 Phone: 541-484-0844
C. Information Collected Automatically
When you interact with our website or Services, we may collect:
- Device & Usage Information: IP address, browser type, operating system, device model, session duration
- Location Data: Approximate location based on IP address
- Cookies & Tracking Technologies: Used to improve your experience and provide relevant service updates
4. How Do We Use Your Information?
We use your information for the following purposes:
✔ To provide and manage our Services (e.g., scheduling service appointments, processing payments)
✔ To send service-related communications (e.g., appointment confirmations, billing notices)
✔ To enhance user experience (e.g., improve website performance)
✔ To comply with legal obligations (e.g., fraud prevention, regulatory compliance)
Best Septic does not sell your personal information to third parties for marketing purposes.
5. Sharing Your Information
We may share your personal information in limited circumstances, such as:
- With service providers who assist with billing, appointment scheduling, or IT support.
- To comply with legal requirements (e.g., court orders, law enforcement requests).
- During business transactions (e.g., mergers or acquisitions).
We do not sell or share your information for marketing purposes.
6. Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to enhance user experience and improve website functionality. You can control cookie preferences through your browser settings.
7. How Long Do We Keep Your Information?
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
8. How Do We Keep Your Information Safe?
We use organizational and technical security measures to protect your personal data. However, no system is 100% secure, so we encourage users to take precautions when sharing information online.
9. Your Privacy Rights
Depending on your location, you may have the right to:
✅ Access and review your personal data
✅ Request corrections to inaccurate information
✅ Request deletion of certain personal data
✅ Opt out of marketing communications
To exercise your rights, contact us at [email protected].
10. How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at:
📧 Email: [email protected]
📞 Phone: 541-484-0844
📍 Mailing Address: Best Septic, PO BOX 40606, EUGENE, OR 97404
11. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available on our website, and we will notify users of significant changes.
